KISI_KISI UKK RESERVASI 2012

• What does reservation mean
• Where should be place all room reservations in manual system
• How does computer record, if we input data then we need to ask the guest signature
• What are sources of reservation
• Reservation of hotel can be through
• A reservation agreement in which the hotel agrees to hold the room for the guest until a started reservation cancellation hour on the day of arrival is
• A reservation that has been confirmed by deposit, credit card number, guarantee letter or other authorized method is
• The benefit of guest reservation to the hotel is
• Require of room will be written in
• Reservation chart uses to know and check the availability the room for that period and commonly for large hotel is called
• Reservation chart uses to know and check the availability the room for that period and commonly for large hotel is called
• A selling technique which is starts from the higher price to the lower price is called
• A selling technique which the reservation clerk gives detail information of room and the guest will choose the room is called
• A room which is occupied by three people is called
• A room which is cheapest price because of it is minimum facilities is called
• Two rooms that are beside each other, but with no connecting doors are called
• The regular rate for a room is called
• The facilities in suite equipped with
• The important guest which is given more benefit of hotel is called
• A guest coming to the hotel as an individual and not part of group is called
• If a guest has stayed at the hotel before and will be reserve the room again, the guest file can be research on
• The ones benefit of guest history card is
• The date of guest plans to register at the hotel is called
• A guest need pick up service from airport to the hotel, which data should reservation clerk have is
• Payment for guarantee of room reservation by personal is called
• The hotel need guaranteed reservation from a company is
• If guest has been confirmed that reservation and guest did not come to hotel on the day of arrival, so the action of reservation clerk is
• Documents in reservation may be filed manually based on
• A prepaid reservation means that the full accommodation cost has been paid prior to arrival is called
• If the guest guaranteed room reservation by credit card, the reservation clerk will be asking to the guest is
• Partial accommodation prepayment is made prior to arrive usually to the value of one night accommodation is called
• If the guest book a room in travel agen, so the guest should bring ... to hotel as a payment
• Guarantee letter is one of the payment from
• If the guest cancelled the room reservation, the clerk should record and created on
• If the guest cancelled the reservation before on the day of arrival, how to process of hotel documents is