TUGAS PUBLIC RELATION 2013

Dear all,

We do apologize for any inconvenience.
This assignment applies to all first grade @AP1Shark @AP2You @AP3Trioot
All students should submit the assignment to hotel.smkn3bgr@gmail.com

Please give one sample and one question in each point.

• Communication
• Complain
• Customer Charateristic (internal & external)
• Conflict
• Grooming
• Greeting
• Attitude
• Hotel Product
• Selling Technique

Deadline Sunday @ 21.00


Terima Kasih